The Eutelsat fleet of satellites is continuously monitored by our highly skilled team of satellite network controllers in the Satellite Control Centre (SCC).
With their technical expertise, satellite behaviour is constantly supervised and any potential problems are rapidly dealt with, maintaining the high-quality of the platform for customers' services.
The SCC operates around the clock, ensuring a high-quality, reliable service for our clients accessing the space segment.
Our world-class engineers in the Communications System Control Centre (CSC) centre manage all access to the Eutelsat space segment.
Controlling and co-ordinating client's services, the engineers monitor transmissions both visually and via an automatic control system that continuously measures signal quality.
They are immediately alerted to any decline in service quality, allowing the problem to be swiftly diagnosed and the service restored.
The Control Centres based in Mexico monitor all the services transmitted over the EUTELSAT 117 West A and 117 West B, EUTELSAT 115 West B and EUTELSAT 113 West A satellites.
Eutelsat’s dedicated System Integration team offers turnkey solutions to customers worldwide, with tailored product and technical training programmes.
Our suite of training tools includes classroom courses, installation films, apps, roadshows, an on-line university and an on-line portal. These tools and our experience allow us to offer a complete service to clients worldwide.
In addition, our “satëlite” training programme ensures installation quality for DTH installations. We ensure the highest training standards and have a certification process guaranteeing the highest levels of performance.
Our network of trained engineers is coupled with a network of Field Support Partners who have been carefully chosen to offer the highest level of service and customer-care, backed by Eutelsat standards and quality guarantees.
Eutelsat has joined forces with a network of preferred local partners who can offer DTH, VSAT, data and Broadcast RF services tailored to your markets. Eutelsat has invested more than any other satellite operator in creating a network that offers this depth of service across such a wide geographical footprint.
We continue to create innovative new ways to make your life easier when working with us.
For example, our satellite antenna pointing app enables installers to programme and point a VSAT system using their smartphone or tablet. A secure installation report can then be sent to the distributor confirming the installation.
The app is also being adapted for DTH roll-out to alleviate the need for analyzers.
All our apps are available on iTunes and Google Play.