Conectividade rápida para socorro em desastres

Télécoms Sans Frontières (TSF), uma ONG humanitária, fornece conectividade de emergência após desastres naturais. Depois que o Furacão Melissa, uma tempestade de Categoria 5, atingiu a Jamaica em outubro de 2025, a TSF precisou restaurar a comunicação rapidamente. Junto com os parceiros da Eutelsat, eles foram imediatamente mobilizados para que as populações afetadas pudessem receber ajuda e se reconectar com seus entes queridos.

O desafio

Deslizamentos de terra, inundações e ventos fortes destruíram redes de energia e de comunicações:
•    Comunidades atingidas: Milhares deslocados, escolas fechadas, 120 mil casas danificadas
•    Desestabilização econômica: As empresas locais fecham
•    Serviços públicos: Autoridades de saúde relataram surtos de doenças

A necessidade

A Télécoms Sans Frontières precisou criar uma linha de vida para as ações humanitárias, exigindo:
•    Voz e dados para operações de campo e suporte médico
•    Acesso para as famílias compartilharem informações vitais
•    Serviços de rede confiáveis para as comunicações exigidas pelo direito humanitário
 

Solução

Fornecemos conectividade de fácil ativação e rápida implantação com serviço ininterrupto pelo tempo necessário. Isto permitiu:
•    Instalações rápidas para a coordenação de salvamento e provisão médica
•    Canais de voz e dados seguros para as equipes humanitárias
•    Conectividade para as famílias se comunicarem e se reunirem
 

Impacto: Vidas salvas, famílias REUnidas

Com 1.500 dispositivos únicos acessando Wi-Fi e quatro centros de coordenação conectados apenas para TSF, a conectividade por satélite facilitou:
•    Resposta humanitária mais rápida: As equipes de ajuda coordenaram o resgate e o apoio médico sem demora
•    Reunião de famílias: Milhares se reconectaram com seus entes queridos durante a crise
•    Resiliência operacional: A TSF manteve a comunicação ininterrupta durante toda a emergência
 

How quickly can satellite connectivity be deployed in a disaster zone?

Portable satellite terminals can be activated within hours of arrival on site, enabling rapid restoration of voice and data services for emergency responders and humanitarian teams. In the Hurricane Melissa deployment, Télécoms Sans Frontières and Eutelsat partners worked together to establish critical communications infrastructure immediately, allowing aid coordination and family reunification to begin without delay. Pre-configured terminals with plug-and-play capability minimise setup time, whilst pre-approved procurement frameworks ensure regulatory compliance is maintained even under urgent conditions.

What makes satellite connectivity more reliable than terrestrial networks during natural disasters?

Satellites operate independently of ground infrastructure, so when floods, landslides or severe storms destroy fibre cables and mobile towers, satellite systems continue to function without interruption. Eutelsat's multi-orbit architecture combines the stability and bandwidth of geostationary (GEO) satellites with the low-latency agility of low Earth orbit (LEO) constellations, delivering robust, redundant connectivity across all terrains. This independence from vulnerable terrestrial infrastructure ensures that broadband connectivity remains available precisely when it is needed most—during the critical hours and days following a disaster.

How does satellite connectivity support public sector compliance and security requirements?

Satellite services integrate seamlessly with government cybersecurity standards, secure VPNs and established procurement frameworks. Solutions are designed to meet the rigorous compliance needs of public sector organisations, offering encrypted, authenticated channels with centralised management that supports audit trails and transparent reporting. For Digital Infrastructure Managers overseeing public funds, this means predictable budgeting, auditable records and trusted partnerships with providers experienced in government procurement processes. The result is mission-critical connectivity that maintains both operational continuity and regulatory alignment throughout relief efforts.

Can satellite connectivity scale to support large-scale relief efforts?

Bandwidth can be scaled dynamically to serve coordination centres, field hospitals and evacuation points simultaneously, ensuring that multiple agencies and response teams maintain uninterrupted communication. In the Hurricane Melissa case study, the satellite system supported 1,500 unique devices and four coordination centres for TSF alone, demonstrating the capacity to handle large-scale, multi-site operations. This scalability is essential for complex relief efforts where humanitarian teams, government agencies and emergency services must collaborate in real time to deliver aid, coordinate rescue missions and restore public services across affected regions.

Where can I find more Eutelsat case studies on disaster relief connectivity?

For the latest case studies, press releases and real-world deployments showcasing satellite connectivity in disaster scenarios, visit the Eutelsat media centre. The media centre provides detailed insights into how multi-orbit satellite networks support governments, emergency services and humanitarian organisations during crises, including technical specifications, deployment timelines and measurable outcomes. These resources are tailored to help public sector decision-makers understand the practical applications and proven performance of satellite connectivity in challenging environments.