Hurricane Melissa, Télécoms Sans Frontières, Haiti
A humanitarian worker from the Red Cross speaks with a telecommunications technician outdoors

Satellite Connectivity for Disaster Relief

When Hurricane Melissa struck Jamaica in October 2025, the non-government organisation Télécoms Sans Frontières (TSF) partnered with Eutelsat to restore communications in the disaster zone. TSF specialises in emergency connectivity deployed to worst-affected areas, to help agencies save lives and reconnect families.

When disaster strikes, communications go down

In October 2025, Télécoms Sans Frontières (TSF) faced a catastrophic situation as Category 5 Hurricane Melissa made landfall in Jamaica and brought destruction to the island nation.

Within hours, terrestrial infrastructure that could have been used to enable emergency response operations had been torn apart by winds, floods and landslides. For the worst-affected communities, the ensuing silence became as dangerous as the storm itself.

TSF worked alongside Eutelsat partners including Neptune Communications to restore a connectivity lifeline needed for first responders to coordinate rescue efforts, access medical care and reconnect loved ones separated as a result of the storm. The operational requirements were clear: secure, reliable connectivity for command and control, voice and data services for field teams, and networks capable of sustaining continuous operations under austere conditions that met both humanitarian standards and government requirements.

The Challenge

When Hurricane Melissa struck, the widespread outage of ground infrastructure left thousands cut off from essential public services and emergency coordination. Approximately 120,000 homes were damaged or destroyed, with thousands displaced across the island and schools forced to close indefinitely.

Health officials faced the risk of disease outbreaks at evacuation centres; many field hospitals and clinics had no way to coordinate care or share patient data. Local businesses shut down, cutting off livelihoods and supply chains at a moment when their resilience mattered most.

Families separated during evacuation had no means to confirm safety or arrange reunification, compounding trauma and uncertainty. When natural disasters strike and terrestrial networks fail, communities lose their ability to call for help and coordinate relief operations.

Critical Need: Rapidly Deployable Satellite Connectivity

Emergency responders and humanitarian organisations on the island required satellite-based solutions that could be moved into position quickly and would operate independently of compromised terrestrial infrastructure. The operational requirements were clear:

  • Deployable network access: Connectivity for command and control, situational reporting and inter-agency coordination across multiple response teams
  • Broadband with low latency: Voice, video and data services for field operations, rapid decision-making and resource allocation in high-pressure environments
  • Network resilience: Robust service continuity in austere conditions to meet both humanitarian standards and government requirements
  • Procurement: Service design within public procurement frameworks; transparent cost structures, and responsible use of relief funds
  • Compliance and security: Services that adhere to data-protection regulations and secure handling of sensitive data (health, logistics, personal information)

For organisations like TSF, the challenge was to implement a communications backbone that would support life-saving operations from day one and through months of recovery.

The Solution: Rapidly Deployable Satellite Connectivity

Eutelsat delivered rapidly deployable satellite connectivity for exactly this scenario. Using VSAT terminals and GEO satellite internet services, response teams established broadband links to field hospitals, coordination centres and evacuation points within hours of the storm passing.

The satellite system provided:

  • Rapid installations: VSAT terminals were deployed at critical sites, enabling life-saving coordination and medical provision without waiting for terrestrial repairs
  • Secure voice and data channels: Encrypted satellite links supported humanitarian teams with the bandwidth needed for real-time collaboration, telemedicine consultations and logistics management
  • Connectivity for families to communicate and reunite: Public Wi-Fi zones allowed displaced residents to reach relatives, share vital information and begin the process of rebuilding

Eutelsat's GEO capability ensured coverage even in the most remote and damaged areas. The solution integrated seamlessly with existing emergency management workflows, providing disaster recovery and humanitarian assistance tailored to the operational realities of crisis zones.

Network resilience features, including redundant paths and priority access, guaranteed that critical services remained online throughout the emergency. For public sector leaders planning for resilience, Eutelsat's civil government satellite services offer proven procurement pathways, cybersecurity compliance and the operational flexibility required to meet strict regulatory and budgetary constraints.

As Jamaicans at home and abroad come together to rebuild and recover in the wake of Hurricane Melissa, the importance of dependable and resilient communication systems has never been clearer. At Neptune Communications, we remain steadfast, present, and at work to keep Jamaica #AlwaysOn during this challenging time.

Julian Jordan

CEO Neptune Communications

 

Impact: Lives Saved, Families Reunited

Satellite connectivity played a key role in Jamaica's relief operations, enabling coordinated response efforts that would have been impossible without resilient communications infrastructure.

With 1,500 unique devices accessing Wi-Fi and four coordination centres connected for TSF alone, aid teams coordinated rescue missions, medical triage and logistics without delay. Satellite links enabled real-time collaboration between emergency services, government agencies and international relief organisations, ensuring resources reached the most vulnerable communities.

Thousands of displaced residents reconnected with loved ones during the crisis, reducing uncertainty and supporting mental health in the immediate aftermath. TSF and partner agencies maintained uninterrupted communication throughout the emergency and into the recovery phase, demonstrating the strategic value of satellite internet as a backbone for disaster response.

Eutelsat's multi-orbit capabilities, combining GEO stability with the agility of its low-latency LEO satellite constellation, ensure that resilient connectivity remains available precisely when it is needed most. When terrestrial networks fail, satellite systems ensure that the flow of information, coordination and care continues uninterrupted.

Frequently Asked Questions

How does satellite connectivity work in a disaster zone?

  • Portable satellite terminals, including VSAT systems, can be activated within hours of arrival on site, establishing broadband links without relying on damaged ground infrastructure. These terminals connect directly to geostationary (GEO) satellites positioned above the Earth, providing stable, wide-area coverage across remote and affected regions. In the Hurricane Melissa deployment, Télécoms Sans Frontières and Eutelsat partners established critical communications infrastructure immediately, enabling aid coordination and family reunification from day one. Pre-configured, plug-and-play terminals minimise setup time, whilst pre-approved procurement frameworks ensure regulatory compliance is maintained even under urgent conditions.

What makes satellite connectivity more reliable than terrestrial networks during natural disasters?

  • Satellites operate independently of ground infrastructure, so when floods, landslides or severe storms destroy fibre cables and mobile towers, satellite systems continue to function without interruption. Eutelsat's multi-orbit architecture can combine the stability and bandwidth of GEO satellites with the more low-latency agility of LEO constellations, delivering robust, redundant connectivity across all terrains. This independence from vulnerable terrestrial infrastructure ensures that satellite internet remains available precisely when it is needed most—during the critical hours and days following a disaster, enabling communication during disasters and maintaining the flow of information between response teams.

What satellites are used in disaster management?

  • Disaster management can rely on both GEO and LEO satellites to deliver resilient connectivity in crisis zones. GEO satellites, positioned in geostationary orbit, provide stable, high-capacity broadband coverage over wide geographic areas, supporting coordination centres, field hospitals and command operations with continuous connectivity. LEO constellations, orbiting closer to Earth, deliver low-latency, high-speed links that enable real-time collaboration, situational reporting and rapid data exchange between agencies. Eutelsat's multi-orbit approach integrates both GEO and LEO capabilities, ensuring that disaster management teams maintain uninterrupted communication even when terrestrial networks are destroyed, with redundant paths and priority access for mission-critical operations.

Can satellite connectivity scale to support large-scale relief efforts?

  • Bandwidth can be scaled dynamically to serve coordination centres, field hospitals and evacuation points simultaneously, ensuring that multiple agencies and response teams maintain uninterrupted communication. In the Hurricane Melissa case study, the satellite system supported 1,500 unique devices and four coordination centres for TSF alone, demonstrating the capacity to handle large-scale, multi-site operations. This scalability is essential for complex relief efforts where humanitarian teams, government agencies and emergency services must collaborate in real time to deliver aid, coordinate rescue missions and restore public services across affected regions.

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