During a CabinSpace Live panel - featuring leaders from across the aviation ecosystem - the discussion highlighted a fundamental shift in both technology and expectations. Eva Bisgaard participated in the debate, alongside industry peers from airlines, OEMs and connectivity providers.
The LEO Inflection Point
While in-flight connectivity has existed for decades, the introduction of Low Earth Orbit (LEO) networks represents a step change.
As highlighted during the discussion, LEO enables:
- Low latency performance, unlocking real-time applications
- High capacity, supporting bandwidth-heavy use cases
- Global coverage, including challenging routes
This combination is redefining what is possible — not just for passengers, but for the entire aircraft ecosystem.
Eva, President of Connectivity at Eutelsat, emphasized that connectivity today must support multiple layers simultaneously:
Beyond passenger connectivity, we’re now enabling ground operational systems. As the digital world produces more data, multi-framework networks become essential.
President Connectivity Business Unit, Eutelsat
From Passenger Wi-Fi to Connected Aircraft
The conversation has moved beyond providing onboard internet access.
Aircraft are increasingly becoming fully connected platforms, enabling:
- Real-time operational decision-making
- Enhanced crew communication
- Future applications such as predictive maintenance
This evolution requires not only performance — but resilience.
Reliability: the New Battleground OF AIRCRAFT CONNECTIVITY
A key theme across the panel was that speed is no longer the differentiator.
Instead, the industry is now focused on:
- Consistency of service
- Network resilience
- End-to-end system performance
As one panelist noted, buying connectivity purely based on bandwidth can lead to poor outcomes — the real measure is how the service performs in practice.
This is reinforced by a broader industry shift: airlines are beginning to approach connectivity in the same way they would ground infrastructure — prioritizing redundancy, backup capacity, and service continuity.
As Eva Bisgaard pointed out, "Everyone is talking about in-flight connectivity, but having planes online with secure, stable data flows is key to making a truly connected world."
Rethinking How Success is Measured
Another important takeaway is that traditional metrics are no longer sufficient.
Connectivity success is no longer defined by whether an aircraft is connected, but by:
- How many passengers can use the service
- The quality of their experience
- Overall satisfaction levels
As highlighted on the panel:
“A ‘heartbeat’ to the aircraft doesn’t mean the experience was good.”
The Path to Seamless AIRCRAFT Connectivity
Despite rapid progress, challenges remain — particularly around:
- Fleet-wide deployment
- Hardware integration
- Managing passenger expectations during transition
However, the direction is clear. Seamless, always-on connectivity — comparable to what passengers experience on the ground — is no longer aspirational.
It is becoming the industry standard.
